Summary: 

Rollan A. Roberts II, MBA

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Rollan grew up in the mountains of West Virginia. He grew up in a poverty stricken environment with poor quality of thinking all around him. He decided early on that his reality did not equal his destiny. With an unwavering commitment and determination to excellence, Rollan graduated college with his Bachelor’s degree in 5 semesters while working full time jobs to pay his own way! After finishing up his first year of college at 19 years of age, he purchased his first home. Nine months later, he owned 7 properties representing 30 units worth $1.2 million. He ended up losing it all before battling his way back to enjoy years of success in corporate America and started several successful companies. Today, Rollan is known as “The Dream Builder” and invests his time as an inspirational speaker, author, business owner, thought leader, TV personality, and business consultant. Some notable accomplishments are as follows: - Holds an MBA from Liberty University - Ten years of senior level executive management experience - Author of Born to be Rich – available in bookstores worldwide - Author of Born to Dream – available in bookstores worldwide - Founder and CEO iDream – a Leadership Training System - Served on the Board of Directors for Junior Achievement of NW Florida - Served on the Leadership Council of Covenant Hospice - Contributes to Economic Development Councils of multiple communities

Professional Summary Executive Level Sales and Operations Professional with 10+ years contact center and technology leadership experience ♦ CRM Subject Matter Expert, driving revenue, competitive advantage and bottom-line profitability ♦ Confident, take-charge executive with exceptional follow-through ♦ Top performer who thrives in a high-expectation, high-stress environment ♦ Articulate communicator, building rapport and trust across all corporate levels ♦ Proven architect and manager of cohesive, high-performance teams ♦ Operations efficiency specialist, implementing best practices and improving KPIs ♦ Polished and influential public speaker and presenter ♦ Performance-driven business executive with extensive Fortune 500 operations development and experience ♦ Expert in venture-backed start-up sales and operations organizations Core Competencies P&L responsibility ♦ High-performance record of driving global enterprise software/call center sales ♦ Extensive background with C-level decision-makers ♦ Superior time-management and organizational skills with strong attention to detail ♦ Revenue generation and sales forecasting ♦ Compensation and quota design ♦ Talent selection, leadership development, training and coaching ♦ Committed to exceeding customer expectations ♦ Meticulous about quality control ♦ Passionate about hands-on leadership by example ♦ Benchmarking and performance metrics ♦ Change management/process reengineering ♦ Management of multi-cultural, distributed work forces ♦ Operations, client management, sales and marketing ♦ Customer acquisition and loyalty ♦ Business analysis ♦ Pricing and negotiations ♦ Operational transformation ♦ Program design/sales strategy

rollan